As-Needed IT Support from a Technical Team with 15+ years experience dealing with the “unique” IT problems in China.


Technical Support for any business IT system When You Need IT
Smart Hands services for your locations & users in Asia with experienced technicians 
Bi-Lingual Account Management to help you translate IT speak, into plain English, AND THEN into Chinese (or Visa-Versa).
Timely Remote & On-Site support for the issues that you cannot resolve yourself.

Centralized Helpdesk 

  • Single Point of Contact for all IT Issues
  • Report Issues by Phone / Online Chat/ Email
  • Online Ticketing System for Reporting & Issue Tracking
  • Managed Escalation Process (ITIL)

Reactive Services

  • Remote & On-Site Support
  • Same Business Day Response Time
  • Availability during Normal Business Hours

Smart-Hands Services

  • ISP & Local Vendor Research
  • Turn Key Installation & Handover to Remote Teams
  • Assist Remote Teams with On-Site Technical Troubleshooting


Instead of spending your time trying to resolve these IT problems, or asking Non-Technical staff to work on your critical IT hardware, bring in a team of  Professionals who can get the Job Done Right.

So you can get back to running your business

Standard Coverage

A Central Point of Contact for Reporting Issues with a Bi-Lingual Helpdesk. Staff can request assistance over the phone, web based chat, or email, and can track on-going tickets via our Online Ticketing System


  • Log Issues & Requests via Ticketing System
  • General User Questions
  • Define Incidents/ Requests/ Projects
  • Information Gathering
  • IT Policy Administration
  • Change Management Authorization
  • Status & Systems Reporting

Remote & On-Site Support for user and peripheral equipment such as PC/ Laptop/ Printers/ Standard Office Software/ USB Devices.


  • Equipment Setup & Integration
  • Software Installation
  • Software Configuration & Troubleshooting
  • Domain Integration
  • Hardware Troubleshooting

As-Needed Remote Administration and On-Site Changes of Central Office Systems such as Network & VPN/ Server & VPS/ ERP/ CRM/ Automated Backup


  • WAN & LAN Build and Troubleshooting
    • Internet Line Setup
    • VPN & Remote Systems Access
  • Server & Centralized Systems
    • Installation & Integration
    • Account Administration Changes
    • System Clean-up
  • Backup Systems
    • Installation & Integration
    • Manual Backups

Coordination with 3rd Party Hardware and Software vendors for warranty repair and support for specialized systems

Optional Services

Real-Time System Up-Time Monitoring

Up-Time & Bandwidth Usage monitoring tools accessible via a dedicated customer portal

Documentation & System Status Reporting (Quarterly)

Clear and concise documentation on the status and setup of the systems inside your office. See the IT Systems Audit Section for an example of our Standard IT Documentation

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