An International Grade IT Helpdesk & Systems Administration package, supplied by a team of IT Management & Support Professionals with 15+ years experience working with International companies in Asia

Centralized Helpdesk 

  • Single Point of Contact for all IT Issues
  • Dedicated Bi-Lingual Account Manager
  • Report Issues by Phone / Online Chat/ Email
  • Online Ticketing System for Reporting & Issue Tracking
  • Managed Escalation Process (ITIL)
  • IT Policy Development & Enforcement

Pro-Active Services

  • Pro-Active System Administration & Maintenance
  • Real Time Systems Monitoring
  • Real Time Asset Tracking & Monitoring (Spiceworks)
  • Regularly Updated System & Status Documentation

Reactive Services

  • Remote & On-Site Support
  • 4Hr On-Site Response Time
  • 2Hr Emergency Response Time
  • 24/7/365 Availability

Contract Services

  • Flexible Pricing Packages
  • System Up-Time Based Service Level Agreement
  • Split Payment Terms Available
  • Consulting Services Available

A properly designed and managed IT Infrastructure should enable your company to do MORE in a single day.

However badly built and un-controlled IT Systems will consistently fail (at the THE MOST inopportune times) and bleed time and resources that should be focused on your core business.

Standard Coverage

A Central Point of Contact for Reporting Issues with a Bi-Lingual Account Manager. Staff can request assistance over the phone, web based chat, or email, and can track on-going tickets via our Online Ticketing System

Responsibilities:

  • Log Issues & Requests via Ticketing System
  • General User Questions
  • Define Incidents/ Requests/ Projects
  • Information Gathering
  • IT Policy Administration
  • Change Management Authorization
  • Status & Systems Reporting

Remote & On-Site Support for user and peripheral equipment such as PC/ Laptop/ Printers/ Standard Office Software/ USB Devices.

Responsibilities:

  • Equipment Setup & Integration
  • Software Installation
  • Software Configuration & Troubleshooting
  • Domain Integration
  • Hardware Troubleshooting

Remote Administration and On-Site Maintenance of Central Office Systems such as Network & VPN/ Server & VPS/ ERP/ CRM/ Automated Backup

Responsibilities:

  • WAN & LAN Network Management
    • Vlan & Network Segregation
    • Traffic Management & Monitoring
    • VPN & Remote Systems Access
  • Active Directory & Access Administration
    • Account Creation & Management
    • File Share & Systems Access
    • Security Policy Application
  • Pro-Active System Maintenance
    • OS & AV Updates
    • Check Error Logs
    • Conflict & Error Resolution
    • Check & Update Documentation
  • Backup Administration
    • Monitor/Enforce Backup Schedule
    • Regular Backup Viability Checks

Coordination with 3rd Party Hardware and Software vendors for warranty repair and support for specialized systems

Consultation and Research by Specialist IT & Management Resources with experience building and managing complex IT systems in China

Capabilities:

  • IT Policy Localization
  • New IT Policy Development
  • Distributed Network Design
  • Office Design & Planning
  • Security & Access Control Design
Optional Services

Dedicated On-Site Technical Resources

All of the advantages of the Centralized Helpdesk, with the Pro-Active & Reactive Services, and Online Ticketing & Real-Time Monitoring Tools, with A Dedicated Technician in your office Full Time

We will provide full selection & placement services of an experienced technician, as well as handle training and day to day management.

Branch Office Support

As-Needed Support for Temporary and Growing locations outside of your main office.

— On-Site Implementation & Integration Projects anywhere in Asia
— On-Deman Remote & On-Site Support Services
We are proud to work with
Polycom
Panasonic
Veeam
Riverbed
Juniper
Aruba
VmWare
Barracuda