EN 
CN 
Centralized Helpdesk
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Single Point of Contact for all IT Issues
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Dedicated Bi-Lingual Account Manager
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Report Issues by Phone / Online Chat/ Email
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Online Ticketing System for Reporting & Issue Tracking
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Managed Escalation Process (ITIL)
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IT Policy Development & Enforcement
Pro-Active Services
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Pro-Active System Administration & Maintenance
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Real Time Systems Monitoring
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Real Time Asset Tracking & Monitoring (Spiceworks)
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Regularly Updated System & Status Documentation
Reactive Services
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Remote & On-Site Support
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4Hr On-Site Response Time
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2Hr Emergency Response Time
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24/7/365 Availability
Contract Services
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Flexible Pricing Packages
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System Up-Time Based Service Level Agreement
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Split Payment Terms Available
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Consulting Services Available
A properly designed and managed IT Infrastructure should enable your company to do MORE in a single day.
However badly built and un-controlled IT Systems will consistently fail (at the THE MOST inopportune times) and bleed time and resources that should be focused on your core business.
Standard Coverage
- Helpdesk (Tier 0)
- User Support (Tier 1)
- Central Systems Admin (Tier 2)
- 3rd Party Vendor (Tier 3)
- Consulting (Tier 4)
A Central Point of Contact for Reporting Issues with a Bi-Lingual Account Manager. Staff can request assistance over the phone, web based chat, or email, and can track on-going tickets via our Online Ticketing System
Responsibilities:
- Log Issues & Requests via Ticketing System
- General User Questions
- Define Incidents/ Requests/ Projects
- Information Gathering
- IT Policy Administration
- Change Management Authorization
- Status & Systems Reporting
Remote & On-Site Support for user and peripheral equipment such as PC/ Laptop/ Printers/ Standard Office Software/ USB Devices.
Responsibilities:
- Equipment Setup & Integration
- Software Installation
- Software Configuration & Troubleshooting
- Domain Integration
- Hardware Troubleshooting
Remote Administration and On-Site Maintenance of Central Office Systems such as Network & VPN/ Server & VPS/ ERP/ CRM/ Automated Backup
Responsibilities:
- WAN & LAN Network Management
- Vlan & Network Segregation
- Traffic Management & Monitoring
- VPN & Remote Systems Access
- Active Directory & Access Administration
- Account Creation & Management
- File Share & Systems Access
- Security Policy Application
- Pro-Active System Maintenance
- OS & AV Updates
- Check Error Logs
- Conflict & Error Resolution
- Check & Update Documentation
- Backup Administration
- Monitor/Enforce Backup Schedule
- Regular Backup Viability Checks
Coordination with 3rd Party Hardware and Software vendors for warranty repair and support for specialized systems
Consultation and Research by Specialist IT & Management Resources with experience building and managing complex IT systems in China
Capabilities:
- IT Policy Localization
- New IT Policy Development
- Distributed Network Design
- Office Design & Planning
- Security & Access Control Design
Optional Services
Dedicated On-Site Technical Resources
All of the advantages of the Centralized Helpdesk, with the Pro-Active & Reactive Services, and Online Ticketing & Real-Time Monitoring Tools, with A Dedicated Technician in your office Full Time
We will provide full selection & placement services of an experienced technician, as well as handle training and day to day management.
Branch Office Support
As-Needed Support for Temporary and Growing locations outside of your main office.
— On-Site Implementation & Integration Projects anywhere in Asia
— On-Deman Remote & On-Site Support Services
We are proud to work with
