IT Support for Companies in Asia

SSBG has been supporting Multinational companies for over 15 years with Outsourced Enterprise IT Services. Our Multi-Lingual Support Teams and Structured Methodology were developed to service companies just like your’s, and can help you overcome the unique IT problems in Asia.

One Point of Contact

Transparency

Multiple Currencies

English/Chinese Support

International Experience

OUR SERVICES

We pride ourselves on providing a Single Point of Contact for IT Services for Businesses in China at the International Standard they expect

Managed Escalation Process

All Requests & Incidents go through an established ITIL-based process controlled by an Experienced Technical Manager

Phone & Online Helpdesk

Single Point of Contact in English & Chinese for all technical support via our Call Center & Online Support Desk

Online Ticketing & Tracking System

Monitor the status of On-Going Tasks & Troubleshooting Activities, aswell as Service Activity Reports via our easy to use Online Customer Portal

24/7 Sys. Monitoring

Real-Time Monitoring of Critical Systems & an online portal for customers to check Up-Time and Activity Metrics

Hardware & Software Sourcing and Integration

In-House Purchasing for common business IT Systems & Software and Installation & setup services

Clear & Concise Documentation

Structured & Information Dense Documentation for all Managed Systems & Project Activities

About Us

SSBG, founded in 1999 and headquartered in Shanghai is a leading Information Technology (IT) solutions provider for small and medium size enterprises in China.

We are a one-stop-source, built to provide Enterprise Grade IT services and supplies required to compete in today’s modern business environment. With over a decade of experience building and supporting corporate IT Systems in China, our teams have the background and know-how (PMP, ITIL, Etc) to get the job done right, the first time.

 “We decided to start an IT company because we saw the need for small to medium size businesses to have qualified computer and network support. These companies had to pay a full-time person to do a part-time job. They wanted assurances that someone would be there if they had a problem. They wanted to keep abreast of current technology. They wanted to eliminate the problem of staff turnover. Using the services of SSBG resolves all of these issues.”

C.L.R. Founder, SSBG

OUR PARTNERS

We are proud to work with:

AMP
Citrix
HP
IBM
Aruba
Acronis
Polycom
Barracuda
Synology
Avaya
Bomgar
Lenovo
Microsoft
Veeam
Panasonic
Fluke
Dell
Juniper
VmWare
Cisco
Riverbed
Symantec
LifeSize
PRTG

Our Customers

  • May 2017 (Since 2016)

    Since engaging with SSBG they have provided a thorough and responsive solution to my remote office support requirements.

    与SSBG合作至今,他们针对我司远程网点的技术支持需求提供了彻底与灵敏的解决方案。

    Nathan Trevor
    IT Director
    SANNE GROUP

    SANNE GROUP

    SANNE GROUP
  • November 2016

    Thank you and please convey my “thanks” to your SSBG team! Your team has been a great help to us.

    谢谢你们! 请帮忙转达我对SSBG团队的谢意!你们的团队已经给予我们很大的支持与帮助!

    Jeff Heng
    Manager, Infrastructure – Network Services
    American Hotel Register Company 
    ah_logo

    AMERICAN HOTEL
  • Jan 2016 (Since 2006)

    SSBG has been a reliable partner for many years by providing first class service and support from a dedicated team of professionals and would highly recommend them to anyone doing business in Shanghai!  

    在过去几年一直是可信赖的伙伴,他们提供一流的服务及最专业的技术支持,强烈推介他们成为你在上海的合作伙伴。

    Jeff Zink
    IT Manager
    CAB Incorporated
    CAB Inc - header_logo

    CAB Incorporated
  • Dec 2015  (Since 2006)

    It has been a happy experience to work with SSBG, who always knows what Wesfarmers (Shanghai) needs.

    跟SSBG 合作是很开心的体验,他们总是知道我们需要什么。

    Ding Wen | General Manager
    WIS Supply Chain Management (Shanghai) Co., Ltd.
    WISAU - Logo

    WIS Supply Chain Management
  • Dec 2015 (Since 2009)

    We have been working with SSBG since 2009 and we are very satisfied with SSBG’s Team providing solutions to the different problems we face. They are very responsive and supportive to our needs and always follow up & track issues until they really resolve problems.

    I would confidently give them a strong 9 out of 10 on all points.

    我们从2009年就开始跟SSBG 合作,我们非常满意SSBG团队给我们提供的对各种问题的解决方案。他们对我们的需求非常重视跟负责,总是一直追踪直到问题解决。

    我可以自信的在各方面给SSBG评9分(满分10分)

    Joyce Wang
    Office Manager
    Hyman Global Solutions ( A Subsidiary of Lewis Hyman Inc.)
    Lewis Hyman Inc - logo

    Hyman Global Solutions
  • Nov 2015 (Since 2010)

    Our office has been relying on the services of SSBG ever since day one when we started operations in Shanghai. We are happy to have their professional services team behind us supporting us in China. They are quick to respond and able to deliver solid results! 

    我们的办公室自从第一天在上海成立就一直依赖SSBG的服务。我们很高兴身后有他们这样的专业团队在中国支持我们。他们反应迅速并且能够提供可靠的解决方案!

    Cecilia Yao
    Office manager
    Dynamite CA
    DYN_on

    Dynamite CA
  • Oct 2015 (Since 2009)

    SPAL has been supported since 2009 by the SSBG team. The team at SSBG has managed and been responsible for all our IT related issues in China. From our positive experience we recommend them highly and look forward to their continued support.

    SSBG团队从2009年开始就一直支持SPAL. SSBG 管理并负责我们在中国所有的IT问题。根据其活跃的表现,我们给予他们高度的评价并希望一直得到他们的支持与服务。

    Jorgen Jonker
    General Manager
    SPAL (China)

    Spal_auto - logo

    SPAL
  • March 2012 (Since 2009)

    SSBG has done an excellent job keeping our IT needs up to check and highly recommend them for any of your current/future client’s IT needs.

    SSBG 在满足我们IT 需求上做得非常出色。 我们愿意为他们的现有和未来的客户作极力推荐。 

    Jim Lambert
    Managing Director
    INTL FCSTONE TRADING CO. LTD.
    寰宇福四通贸易有限公司
    FC Stone logo

    INTL FCSTONE TRADING CO. LTD.
  • July 2011 (Since 2005)

    I appreciate everything that SSBG does to keep our IT equipment and network in good shape.  SSBG is far and away our best support company globally.  I wish I could clone your organization in our other locations.

    感谢SSBG 为我们的IT 设备及网络保持良好状态而所做得一切。 SSBG 远胜于我们全球最好的服务供应商。 我希望将来可以将这样的合作复制到我们其他的分公司。

    Edie Nixon
    DD Williamson (SH)
    DDWilliamson - logo

    DD Williamson
  • Aug 2009 (Since 2005)

    We have had nothing but superior service from our engagements with SSBG. We began our relationship with them as a liaison/structural support team that would broker our relationships with China Telecom and other carriers. Also we engaged them to build out the cabling infrastructure in a brand new engineering office. From this initial contact our relationship has grown to on-site router, phone (Nortel BCM 50), and PC support. They are essentially my hands on IT team in Shanghai.

    We have experienced a number of annoyance type of issues throughout the 3 years we have done business in Shanghai. I estimate our relationship with SSBG has saved our company at least 4 trips to Shanghai. Since we are currently only in Shanghai in regards to Asia, we have no other support system in the region and SSBG has become our IT arm.

    在我们的合作中, 没有什么比SSBG的服务更卓越的了。 合作伊始, SSBG只是我们在中国的电信代理商。 随后我们委托SSBG 为我们的新工程办公室进行网络基础架构。 从此我们的合作越来越多, 比如网络, 电话系统以及用户电脑维护。 他们目前已然成为我在上海负责IT的左膀右臂。在过去的3年里, 我们经历了种种工作上的烦恼事, 而SSBG 却帮我们省却了至少4次来上海出差的必要。 目前我们在亚洲只有在上海一处分公司, SSBG是我们唯一的IT服务供应商, 也是我们在这里的臂膀。

    Jeff Thackson
    IT Architect
    Nordyne (US)
    Nordyne - Logo

    Nordyne
  • July 2007 (Since 2003)

    At the time I wanted to deal with an American company that I felt  knew what they were doing and what they were talking about. SSBG responded quickly to my inquiries. The other companies were slower and did not have staff that  could answer questions to my satisfaction. Based on my 4 years’ experience with all kinds of domestic suppliers and consultants I would never consider a local owned IT company to touch my network or workstations.

    当时我想找一家能正真了解我们需求的美国公司。 SSBG 对我的要求作了非常快的回应。 而我找的其他几家供应商都没有那么快的回应而且他们的回答我都不满意。  根据我多年和格式各样供应商和顾问打交道的经验, 我不会让再让其他任何IT 公司来碰我们的网络和工作站。

    Jonathan Dickinson
    Owner & CEO
    RSA Design (China)
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    RSA Design / Modern Space Design