Professional technical service outsourcing at an international standard, that provides structured support and project services using an ITIL/PMP based methodology.

We have the flexibility and experience to support organizations across all industries with either partial or fulll outsourcing depending on the level of responsibility a client wants us to take on. Our service structure is based on the concepts of transparency and accountability to meet the needs of our multinational and foreign customers operating in China.    Our goal is to enable the customer to stop worrying about the in’s and out’s of their IT systems and get back to focusing on on their business.

  • Single Point of Contact for All IT Issues
  • Dedicated Bi-Lingual Account Manager
  • Pro-Active System Administration & Maintenance
  • Reactive Bi-Lingual Helpdesk
  • Online Ticketing System
  • Managed Escalation Process (ITIL)
  • Timely Remote Support
  • Responsive On-Site Support
  • Real Time System Status Monitoring
  • Life-Cycle Support
  • Project & Implementation Services
  • Consulting Services Available
  • Service Level Based Agreements
Contract Comparison

Managed Service Agreement

Pro-Active Support & System Administration

Complete IT Administration and Support Services for almost all Corporate IT systems.

Designed for – Organizations that wish to outsource their IT system Administration & Helpdesk services to an experienced and reliable team of Support Specialists.

This option provides the most comprehensive support package and Service Level Agreement available, and fits for Overseas IT Departments needing bi-lingual local expertise & proactive hands-on support for China.

Service Agreement

Ad-Hoc Technical Support

As-Needed Technical assistance for Laptops, Desktops, Printers, Network Equipment, and Servers.

 Designed for – Small to medium sized companies that want a flexible support package, with a bi-lingual IT team on as-needed basis for their systems and users.

This option enables a basic support capability for an office that needs assistance when they cannot resolve issues themselves, or  an Overseas IT Teams that needs Hands-On capabilities at offices they manage by remote.

Contract Types

Managed Service Agreement

Service Agreement

We are proud to work with
Cisco
Lenovo
PRTG
Veeam
Avaya
Synology
Bomgar
Juniper
Riverbed
VmWare
LifeSize
Aruba
Acronis
Symantec
Fluke
Barracuda
IBM
Citrix
AMP
Dell